Privacy Policy

1. Introduction

Quiet Earth Cookware Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products.

 

By using our website (hosted by Shopify) or services, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Place an order or purchase products

Subscribe to newsletters or marketing communications

Contact us via email or customer support channels

The types of personal information collected may include:

Name

Email address

Postal address

Phone number

Payment information (processed securely via third-party providers)

Order details and purchase history

IP address and device/browser information

3. How We Use Your Information

We use your personal information to:

 

Process and fulfil your orders

Communicate with you regarding your purchases, inquiries, and customer support

Send marketing communications and promotional offers (only if you opt-in)

Improve our website, products, and services

Comply with legal obligations

 

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

4. Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information with trusted third-party service providers who assist with:

 

Payment processing

Shipping and delivery

Marketing and email services

Website hosting and maintenance

 

These providers are obligated to keep your information confidential and use it only for the purposes we specify.

We may also disclose your information if required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze site traffic, and personalise content.

 

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functions.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

 

However, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to:

 

Access, correct, or delete your personal information

Object to or restrict certain processing of your data

Withdraw consent to marketing communications

 

To exercise these rights, please contact us at inbox@quietearth.co.

9. International Users

If you are visiting our website or purchasing products from outside Australia, please note that your personal information may be transferred to, stored, and processed in Australia or other countries where our service providers operate.

 

By using our website, you consent to such international data transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Reviewed June 2025

We acknowledge the Arakwal, Widjabal and Minjungbal people of the Bundjalung Nation, where we work and live. We honour their innate connection to the land and waters.

© 2025, Quiet Earth Cookware